Consumer Act of the Philippines

What is R.A. 7394?
It is known as the Consumer Act of the Philippines that took effect on July 15, 1992.

Basic Policy – to protect the interests of the consumers, to promote their general welfare and to establish standards of conduct for business and industry

Objectives of the Consumer Act
Protection of consumers against hazards to health and safety
Protection of consumers against deceptive, unfair and unconscionable sales      acts and practices.
Provision of information and education of facilitate sound choice and the     proper exercise of rights by the consumer.
Provisions of adequate rights and means of redress.
Involvement of consumer representative in the formulation of social and economic policies.

Government agencies that implement the Consumer Act:
  • Department of Trade and Industry
  • Department of Agriculture
  • Department of Education
  • Department of Health
  • Bangko Sentral ng Pilipinas
  • Local Government (Provincial, City or Municipal Treasurer)

What steps should consumers take when they have a complaint?
  1. Identify the problem
  2. Gather Documents
  3. Return to where the purchase was made
  4. Write a formal letter of complaint

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